Refunds and Returns Policy
Effective Date: July 23, 2024
Welcome to Cassa De Maria Home Garden. This Refunds and Returns Policy outlines the terms and conditions for returning products purchased from our website, Cassa De Maria Home Garden. Our goal is to ensure your satisfaction with our rare and collectible plants.
1. Return Eligibility
1.1. Condition: Products must be unused, unopened, and in their original packaging to be eligible for a return.
1.2. Timeframe: Returns must be initiated within 3 days of receiving the product.
1.3. Exclusions: Perishable items, such as plants that have been removed from their original packaging, are not eligible for return unless they arrive damaged or defective.
2. Return Process
2.1. Initiate a Return: To initiate a return, please contact our customer support at [email protected] with your order number, a description of the product, and the reason for the return.
2.2. Return Authorization: Once your return request is approved, we will provide you with a return authorization number and detailed instructions on how to return the product.
2.3. Packaging: Ensure that the product is securely packaged to prevent damage during transit. Include the return authorization number inside the package.
3. Return Shipping
3.1. Customer Responsibility: The customer is responsible for the cost of return shipping, except in cases where the product is defective or incorrect.
3.2. Tracking: We recommend using a trackable shipping method to ensure the product is returned to us. We are not responsible for lost or damaged returns.
4. Inspection and Refunds
4.1. Inspection: Upon receiving the returned product, we will inspect it to ensure it meets the return eligibility criteria.
4.2. Refund Processing: If the return is approved, a refund will be issued to the original payment method within 3-5 business days.
4.3. Non-Refundable Items: Shipping costs are non-refundable unless the return is due to a defective or incorrect product.
5. Damaged or Defective Products
5.1. Notification: If you receive a damaged or defective product, please notify us within 24 hours of receiving the product by emailing [email protected] with your order number and photos of the damaged or defective item.
5.2. Resolution: We will arrange for a replacement product or a full refund, including any shipping costs, if the product is confirmed to be damaged or defective.
6. Exchanges
6.1. Product Exchanges: We do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order for the desired product.
7. Contact Information
For any questions or concerns regarding returns and refunds, please contact our customer support team:
Email: [email protected]
Address: 95B Gen Borromeo St. Brgy Longos, Malabon City
We are committed to providing excellent customer service and ensuring your satisfaction with our products. Please do not hesitate to reach out to us if you need any assistance.